Since each product is made to order, we do not accept returns. However, you may return your purchase if an incorrect product/size was delivered or if it has a manufacturing defect (reported within 48 hours of delivery).

Yes, exchanges are allowed only if the product delivered is incorrect or defective. The product must be unused, unwashed, with all tags intact, and the exchange request must be raised within 5 days of delivery.

No, customised or altered products cannot be exchanged. However, they can be altered once if required (courier charges to be borne by the customer).

We do not provide refunds. Instead, we issue a credit note for defective/damaged items, valid for 3 months. If you cancel your order before it has been shipped, a full refund will be processed.

Products bought during sales or at discounted prices are non-returnable, non-refundable, and non-exchangeable.

Yes, we offer free shipping within India for all orders above ₹10,000. For orders below ₹10,000, standard shipping charges will apply.

Yes, we do. International shipping charges are calculated based on the destination country and the package weight.

During regular periods, orders are usually processed quickly. However, orders placed during sale periods may take 7–10 working days to dispatch.

Customers are responsible for safely shipping return items using a reliable and trackable courier service. Prachi Kamat will not be liable for products lost in transit.